You can contact us by any of the means below:

Email –

Telephone – 01782 968566 (Monday to Friday between 9am and 5pm)
In person  – Customer Reception, Dickson House, Ridgway Road, Hanley, ST1 3BA

Mon – 8.30 till 11.00 and 4.00 till 5.00,

Tues, Wed & Thurs – 8.30 till 10.30 and 4.00 till 5.00

Fri – 8.30 till 10.30 and 3.00 till 5.00

In writing

The Trevor Jones Office
Hammond House
Ridgway Rd


We always aim to provide great service, but understand that occasionally we might not get it right. When this happens, we want to know about it so that we can put it right.

You can give us feedback, make a complaint or  tell us if you have received great customer service by:

  • Complete the on line Contact Us form or telephone us on 01782 968566
  • Write to us
  • Speak to a member of staff face-to-face by visiting our office

You can find out more about how we deal with complaints by reading our Complaints Policy.

General Contact Form

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