Our Contractors
We use several contractors to carry out our repairs and maintenance service.
Here’s the standard you can expect from them:
They will:
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Be clean and tidy and cover their shoes/boots when entering your home
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Give their name and show you ID when they meet you
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Leave a card if you’re not in
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Explain what they’re going to do, when it will be started and how long it is expected to take
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Ask your permission to use of any of your personal belongings, e.g. your toilet, electricity, the bathroom or kitchen to clean up in.
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Use dust sheets where the work is likely to cause a mess and clear up any mess
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Give you the utmost respect and confidentiality
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Ask you to lock away pets before they come in
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Let us know if you refuse to let them in to complete the work
They won’t:
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Be in your home unless another responsible adult is there.
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Move any of your belongings without asking you first
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Make lots of visits to deliver materials
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Smoke in your home, play music or use bad language
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Accept gifts or payments from you
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Accept or keep a key to your home