Reporting a Repair
How do I report a repair?
If you think your repair is an emergency you must call us on 01782 968566.
For all other Society repairs:
- Report a repair online to complete a repair form, we’ll get back to you within 24 hours
- Call us on 01782 968566
- Visit us at our customer reception at Dickson House, Ridgway Road, Hanley, ST1 3AB
- Please note we are not the City Council, FOR STOKE ON TRENT CITY COUNCIL REPAIRS CALL 01782 234100 or 234234
How long will I have to wait for a repair to be completed?
EMERGENCY REPAIR – a repair is an emergency if it needs to be completed to avoid danger to your health and safety. We’ll ask you some questions about the repair and if we think it’s an emergency then we’ll send one of our contractors out to you within 4 to 24 hours.
(** emergency repair requests made outside of normal office hours will normally be attended to the next working day unless there is immediate danger to the health and safety of the occupant/s.)
URGENT REPAIR– these are repairs that may cause you some discomfort and or damage to your home if not carried out urgently. Examples of urgent repairs would include repairing a leaking pipe in the property or renewing a light fitting. Urgent repairs will be completed within 5 working days
ROUTINE REPAIRS – these are repairs that aren’t urgent, although they may cause some inconvenience to you. Examples of routine repairs would include easing an internal door or clearing an overflowing gutter. Routine repairs will be completed within 20 working days