Contact us by :


Telephone 01782 968566 (Mon, Tues & Thurs  9am till 5pm, Wed 9am till 1pm & Fri 9am till 4pm) 

In person or in writing to The Trevor Jones Office, Hammond House, Ridgway Road, Hanley, ST1 3AX

Complaints and Feedback

We always aim to provide great service, but understand that occasionally we might not get it right. When this happens, we want to know about it so that we can put it right.

You can give us feedback, make a complaint or tell us if you have received great customer service by:

  • Completing the on line General Contact Form
  • Telephone us on 01782 968566
  • Write to us
  • Speak to a member of staff face-to-face by visiting our office or request a visit to your home
  • WhatsApp us on 07876897172

Please remember that the more information you are able to give us, the easier it will be to investigate your complaint. You can find out more about how we deal with complaints by reading our COMPLAINTS POLICY

The Housing Ombudsman

The Housing Ombudsman Service was set up to resolve disputes involving the tenants and leaseholders of social landlords. The service is free, independent, and impartial.
You can approach the Housing Ombudsman at any time for independent advice on your complaint.

Once your complaint has exhausted our internal procedure, if you are still unhappy you can ask the Housing Ombudsman to review the complaint.

You can contact the Housing Ombudsman Service at:

Housing Ombudsman Service, PO Box 152, Liverpool , L33 7WQ
Tel: 0300 111 3000 or email

In March 2022 the Housing Ombudsman published a revised Complaint Handling Code which provides good practice for landlords on fair and effective complaint handling. The Housing Ombudsman will expect any case coming to their attention to have been managed in line with the new code. Here’s our latest self-assessment against the revised code, Self Assessment SEP 22 .

General Contact Form

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