CORONAVIRUS UPDATE

CORONAVIRUS UPDATE

The Minister of State for Housing has written to all social housing residents in England setting out the next steps that the Government is taking to reopen society and to support you and your family. This letter includes information about maintenance and repairs, gas safety checks, remediation works, home moves, support for domestic abuse victims and anti-social behaviour. Here is a copy of that letter –Covid19 Letter
We need to ensure that we continue to keep you, our staff and contractors safe from Covid-19. So based on government guidance and with support from our Health and Safety team we are continually reviewing our services.
Here’s an update for you on our services:

CONTACTING US

Our Trevor Jones and Dickson House offices remain closed to the public. You can still contact us between 9am and 5pm Monday to Friday by calling us on 01782 968566. messaging us on Facebook or by emailing info@stokeontrenthousingsociety.org.uk  

PAYING RENT

There are various ways to pay your rent without having to use cash:
  • pay your rent electronically via the Allpay App, the Allpay website and the Allpay payment line.
  • call us on 01782 968566 to set up a Direct Debit,
  • make a bank transfer to us – quote your tenancy reference (call us if you do not have this), our sort code is 20-36-50, our account number is  20193291.
If you still want to use cash you can pay at any paypoint store using your Allpay swipe card.

REDUCED INCOME

We are aware that many of our tenants will be worried about how quarantine restrictions or possibly having no income through reduced hours etc. will impact on their ability to pay their rent.
Firstly the Society would like to assure its tenants that we have no intentions to take legal action or evict anyone that has fallen into arrears with their rent due to the impact of COVID-19. We are here to support our tenants through this difficult period.
All that we ask is that you keep us informed of your circumstances and that you try to claim any benefits that you might be entitled to. Once you know how much income you are going to have coming in we can then do an affordability assessment with you and work out how much you can afford to pay us. We can then agree a payment plan with you.
Take a look at the latest advice from the Money Advice Service
https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you
Once you have sorted out what you might be entitled to email us or call us and we will do our best to agree a payment plan.

OUR SERVICES

We are continually reviewing our services to see when it is safe to resume them.
Here’s what’s back in operation:
  • Emergencies (all types) and routine repairs (non electrical only)
  • Void repairs
  • Property lettings
  • Tenancy Support by phone
  • Wellbeing Support by phone
  • Estate Services including health & safety checks
  • Communal Cleaning (our lifts are also being cleaned on a daily basis)
  • Grounds Maintenance services
Here’s what’s on hold for now:
  • Electrical routine repairs
  • Property Improvements
  • Tenancy support inside your home
  • Resident Group meetings
Please bear in mind that it may take longer than usual to deliver some of our services due to delays in obtaining materials, reduced resources etc. We also may need to complete an individual risk assessment on certain tasks and this could delay or change the process. Please bear with us during this difficult time.
When our contractor visits we will ask you to remain in a separate room to minimise contact. Our contractors will wear the appropriate PPE and will wipe down the area that they have been working in before they leave. Take a look at COVID-19 GUIDANCE FOR REPAIR APPOINTMENTS

SUPPORT & MENTAL HEALTH

If you are vulnerable and need help you can contact Stoke on Trent’s Covid-19 Support Network . They may be able to deliver a food parcel, collect a prescription or electric top up, or maybe even a phone call if you are lonely or anxious. Call them on 0800 561 5610.
If you are worried about coronavirus and feeling anxious and stressed about things take a look at the advice from MindYou can also call us, email us or private message us on Facebook if you are struggling.
If there is anything at all that you are worried about during this difficult period please give us a call on 01782 968566. Likewise, if you are struggling, e.g. self isolating with no family or support, please do call us and we will see what we can do to help.

GOVERNMENT ADVICE

The government has pulled together a really helpful web page with lots of useful information. This information changes frequently so we advise you to keep a close eye on the website.