Governance & Spending
ABOUT US
Created nearly 60 years ago, Stoke on Trent Housing Society is a local charitable based Housing Association with 621 homes located across the City. Widely known as the Society, we offer affordable housing that is well maintained and managed with an emphasis on social values, providing value for money for customers and improving services. We build new homes in the City to help meet housing need and we invest in improvements to existing residents homes.
SERVICES & GOVERNANCE
The Society has its own Senior Leadership, Housing and Property teams based at its Trevor Jones Office in Hanley, ensuring that as a Housing Association we meet all regulatory requirements and that residents and customers receive great services. We also, wherever possible, use local businesses to supply goods and services.
Meet the Team delivering our services.
OUR BOARD
We are led and governed by an appointed Board. Their role is also to ensure that the Society remains compliant with regulatory requirements and the law, to approve policies, plans and budgets. The Board monitor customer satisfaction with services and how well the team are managing the housing stock.
OUR GOVERNANCE STRUCTURE
OUR RESIDENT GROUP
We have a dedicated group of residents who meet a minimum of 4 times per year. Here’s a link to more information about their meetings, including records of their meetings, https://stokeontrenthousingsociety.org.uk/tenant-involvement/
FINANCES
We publish details about our spending, grants and use of service charge income in our Annual Report & Financial Statement:
Annual Report & Financial Statement 24-25
Annual Report & Financial Statement 23-24
SERVICE CHARGES
Like most housing associations, we collect charges which cover the cost of additional services within your tenancy. These are called service charges and are fixed at the start of the year based on estimated costs. You can find more information about our service charges here.
Every year the Society provides essential goods, services and works to our customers. The goods and services we buy are paid for by public funds, so we have a legal and moral duty to make sure that value for money is achieved.