Governance, Decision Making & Spending
ABOUT US
Created nearly 60 years ago, Stoke on Trent Housing Society is a local charitable based Housing Association with 603 homes to rent and 10 shared ownership homes located across the City. Widely known as the Society, we offer affordable housing that is well maintained and managed with an emphasis on social values, providing value for money for customers and improving services. We build new homes in the City to help meet housing need and we invest in improvements to existing residents homes.
SERVICES & GOVERNANCE
The Society has its own Senior Leadership, Housing and Property teams based at its Trevor Jones Office in Hanley, ensuring that as a Housing Association we meet all regulatory requirements and that residents and customers receive great services. We also, wherever possible, use local businesses to supply goods and services.
Meet the Team delivering our services.
OUR BOARD
We are led and governed by an appointed Board. Their role is also to ensure that the Society remains compliant with regulatory requirements and the law, to approve policies, plans and budgets. The Board monitor customer satisfaction with services and how well the team are managing the housing stock.
OUR GOVERNANCE STRUCTURE
OUR RESIDENT GROUP
Our Resident Group is made up of residents who meet at least four times a year to discuss matters that are important to residents and the services we provide. The group is led by a Chair, who is a resident and is elected by members of the group.
You can find out more about the group and view records of its meetings here https://stokeontrenthousingsociety.org.uk/tenant-involvement/
FINANCES
We publish details about our spending, grants and use of service charge income in our Annual Report & Financial Statement:
Read our Latest Report:
Annual Report & Financial Statement 25-26
Read our previous reports:
Annual Report & Financial Statement 24-25
Annual Report & Financial Statement 23-24
RENT AND SERVICE CHARGES
Like most housing associations, we collect rent and for some tenants we also collect charges which cover the cost of additional services within your tenancy. These additional charges are called service charges and are fixed at the start of the year based on estimated costs.
Every year the Society provides essential goods, services and works to our customers. The goods and services we buy are paid for by public funds, so we have a legal and moral duty to make sure that value for money is achieved.
Here’s a summary of how we spend every £1 of your rent
♦ Providing safe, well maintaned homes: 46p
♦ Delivery our services: 35p
♦ Reinvestment for the future, including new homes: 19p
You can find more information about our rent and service charges here.
INVESTMENT IN OUR EXISTING HOMES
We invest in maintaining and improving our existing homes and buildings to ensure they remain safe, comfortable and in good condition.
During 2025/26, this included improvements to windows, kitchens, bathrooms and heating systems, renewal of the lifts at Dickson House and Hammond House, concrete façade repairs to our three high-rise buildings, and external improvement works at Marchwood Court.
INVESTMENT IN NEW HOMES
We also invest in providing additional affordable homes in Stoke-on-Trent. New homes can be provided through purchasing completed properties, acquiring existing housing stock, or developing new homes on land owned or acquired by the Society.
This investment helps us increase the number and range of affordable homes available locally.
During 25/26 no new homes were built or acquired by the Society.