Our Contractors

We use several contractors to carry out our repairs and maintenance service. Here’s the standard you can expect from them:

They will:

Be clean and tidy and cover their shoes/boots when entering your home

Give their name and show you ID when they meet you

Leave a card if you’re not in

Explain what they’re going to do, when it will be started and how long it is expected to take

Ask your permission to use of any of your personal belongings, e.g. your toilet, electricity, the bathroom or kitchen to clean up in.

Use dust sheets where the work is likely to cause a mess and clear up any mess

Give you the utmost respect and confidentiality

Ask you to lock away pets before they come in

Let us know if you refuse to let them in to complete the work

They won’t:

Be in your home unless another responsible adult is there.

Move any of your belongings without asking you first

Make lots of visits to deliver materials

Smoke in your home, play music or use bad language

Accept gifts or payments from you

Accept or keep a key to your home