If you are going to become a tenant of Stoke on Trent Housing Society we want to make sure that between us we do whatever we can to build a great relationship. We want to provide you with a great home that you can afford and manage and we want you to come and talk to us when you need to.

We’ve set out some expectations – if you are happy with them then we’re happy to do our best to help you find a tenancy with us. If you aren’t then it’s probably best that you consider an alternative landlord/s. Have a look below to see if you are happy to commit to the Society Deal:

Here’s what you can expect from us.

We will:

Provide a quality, safe home and repairs service

Look after your neighbourhoods

Make it easy for you to get in touch

Ensure staff and customers have a clear understanding on rights, responsibilities and expectations

Have friendly, knowledgeable staff that do what they say

Deal with any unacceptable behaviour quickly

Here’s what we expect from you – before you become a tenant.

You will:

Show us that you can afford to live in your new home and that you have the relevant maturity and life skills to maintain a tenancy. You’ll be able to budget and manage your finances and can maintain a home and keep a tenancy

Have a bank account and consider setting up a direct debit to pay your rent

Have your first months’ rent ready to pay in advance

Understand and commit to the Society Deal

Here’s what we expect from you – once you become a tenant:

You will:

Pay your rent every week/month in advance and by direct debit, online or over the phone

Let us know if you are struggling to pay your rent so that we can plan to help you

Let us in when we need access for repairs or anything else

Look after your home and garden and communal areas, keeping them tidy and clean

Be good to your neighbours and treat them with respect

Keep in touch by checking our website regularly and if we contact you get back to us quickly

Let us know if you are struggling to stay in your home