Our Allocations Policy

Stoke on Trent Housing Society owns 621 properties in the Stoke on Trent area. On average around 70 properties come up for allocation every year.

Please note the following information;

You must be age 18 or over to apply for housing with us.

Meet the right to rent criteria

Complete an affordability assessment

As a provider of social housing it’s important that we set out clearly how we let our homes. We need to ensure that we comply with all relevant housing legislation and that we let our homes in a way that is fair to everyone. We offer housing using a points-based system.  The amount of points awarded depends on your circumstances and ensures priority is given to applicants who are most in need of housing.

For more information take a look at our ALLOCATION POLICY

Nominations

A percentage of our available properties are let to households selected by Stoke on Trent City Council, we call these nominations. It’s around 50% of our vacancies and sometimes on new build vacancies it can be more. To be considered for these vacancies you’ll need to apply directly to Stoke on Trent City Council and will be assessed and selected as per their priority system. Go to https://www.stoke.gov.uk/info/20006/housing_and_neighbourhoods/25/apply_for_a_council_house 

If you’re not happy with the way that we deal with your application you can call us on 01782 968566 to tell us why. You can also request a copy of our Allocations Policy to see what our policy says in respect of how we allocate our homes. If after this, you’re still not happy you can :

Appeal – Requests for an appeal against any decision which has been made about your application, must be made within 21 days of being notified of a decision and can be made verbally or in writing via email, our website, or letter. Reasons for the appeal must be detailed. The Housing Director will review the appeal within 28 days of receipt of the appeal.

Not satisfied with our service  – an applicant who is not satisfied with the service that they receive may register a complaint using Stoke on Trent Housing Society’s Complaint’s Process.