If you are worried about paying your water bill Severn Trent have a range of ways they can help:
FREE WATER METERS – It’s always useful to do an assessment to see if you would be better off on a fixed rate or on a water meter: Help with paying your bill | Help when you need it | My Account | Severn Trent Water
BILL CAP SCHEME: – If you are already on a water meter but a high user due to a medical condition or a large family at home, they can cap the bill at an average rate: WaterSure scheme | Help with paying your bill | Help when you need it | My Account | Severn Trent Water
SOCIAL TARIFF (The Big Difference Scheme) – Severn Trent can offer a reduction of water bills to any Severn Trent customer with a household income below £22,010. Households with child dependents may be eligible for an additional income allowance in excess of this amount: Big Difference Scheme | Help with paying your bill | Help when you need it | My Account | Severn Trent Water
DEBT SUPPORT & PAYMENT MATCHING: Matching Plus | Help with paying your bill | Help when you need it | My Account | Severn Trent Water
CUSTOMER ASSISTANCE SCHEME – Help with maximising income, debt advice and access to free white goods (Fridge freezers, cookers and washing machines): Customer Assistance Scheme | Help with paying your bill | Help when you need it | My Account | Severn Trent Water
PRIORITY SERVICES – The Priority Services Register is a list of customers who need a bit of extra help. Having that list means Severn Trent can make sure you can access their services and support whenever and however you need it. It also helps them to prioritise care and assistance during supply interruptions: Help with a medical condition or disability | Help when you need it | My Account | Severn Trent Water
If you need help with any of the above call Severn Trent on 03457 500 500.