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Complaints

We always aim to provide great service, but understand that occasionally we might not get it right. When this happens, we want to know about it so that we can put it right.

You can give us feedback, make a complaint or tell us if you have received great customer service by:

  • Complete this on line form Contact Us
  • Telephone us on 01782 968566
  • Write to us
  • Speak to a member of staff face-to-face by visiting our office

You can find out more about complaints in our Complaints Policy

  • Can you afford to rent?
  • Our Homes
  • The Society Deal
  • Applying for a home (non tenants)
  • Transfers and Mutual Exchanges
  • Our Allocations Policy
  • Set up a direct debit
  • Pay online
  • Pay by Telephone
  • Pay at paypoint or post office
  • Get the mobile app
  • Rent and Service Charges
  • Report a repair online
  • Repairs Information
  • Health & Safety
  • Guide to using storage heaters
  • Condensation, Damp and Mould
  • Building Safety Information – High Rise Schemes
  • Home Contents Insurance
  • Tenancy Types and Information
  • Maintaining Your Tenancy
  • Ending Your Tenancy
  • Tenant Involvement
  • Anti-Social Behaviour
  • My Account Log In
  • My Account User Guide
  • Support Services in Stoke on Trent
  • Every Mind Matters
  • Welcoming Spaces
  • Housing benefit advice
  • Benefits Changes
  • Benefits calculator
  • Budgeting
  • Energy Calculator
  • CONTACT US
  • Complaints
  • STAIRs
  • Governance
  • Spending
  • Housing Stock Mgt
  • Performance
  • Housing Services
  • Lists and Registers
  • Policies & Strategies
  • Data Protection
  • News
  • FIND A HOME
  • YOUR RENT
  • Your Home
  • Your Tenancy
  • Money Advice
  • Governance
  • COMPLAINTS
  • Disclaimer
  • Complaints

info@stokeontrenthousingsociety.org.uk

The Trevor Jones Office
Hammond House
Ridgway Rd
Hanley
Stoke-on-Trent
ST1 3AX

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