Housing Stock Management
Planned Maintenance and Investment in Our Homes
We are committed to keeping our homes safe, well maintained and in good condition. We invest in our stock to ensure its meets UK government’s Decent Homes Standard as well as meeting all regulatory and legal safety requirements.
We have a planned maintenance programme which helps us identify when major components of our homes and buildings may need to be replaced or improved. This allows us to plan ahead and make the best use of the money available to maintain our homes.
Our planned maintenance and investment can include:
- replacement kitchens and bathrooms
- replacement windows and doors
- roofing works
- heating system and boiler replacements
- electrical improvements
- improvements to communal areas
- external and internal decoration
- fire and building safety works
- improvements to the energy efficiency of our homes and buildings, where appropriate.
We use information about the age and condition of our homes, along with inspections and other property information, to help us decide what work is needed and when.
Planned programmes can change where inspections identify different priorities or where urgent works need to be brought forward.
Where planned works affect residents, we will provide information about the proposed work and let residents know when it is expected to take place.
Our investment
Each year we invest in maintaining and improving our existing homes. Information about our investment in our homes is available through our Annual Report and Financial Statement.
You can find information on various aspects of how we manage our stock in our Your Home section including:
• Building Safety Information – High Rise Schemes
Energy Efficiency and Sustainability
We want our homes to be safe, comfortable and affordable to live in, while improving their energy efficiency wherever reasonably possible.
We monitor the energy efficiency of our homes through Energy Performance Certificates (EPCs) and consider energy efficiency when planning investment and improvement works. Our investment in our existing homes can include improvements such as replacement heating, insulation, energy-efficient lighting.
We also look for opportunities to reduce energy use and improve sustainability across our homes and communal areas when carrying out planned maintenance and improvement work.
Energy performance of our homes
As of October 2026:
92% of our homes have an EPC rating of A-C
- 7% have an EPC rating of D
- 1% have an EPC rating of E or below
- our average EPC rating is a C rating
We will continue to review the energy performance of our homes and consider appropriate improvements as part of our planned investment programme.
In addition to the above:
• Our Property Team uses an Electric Vehicle to get out and about delivering our services
• The communal areas within our schemes are all signed up to a Renewable Energy Tariff which means the supplier is committed to purchasing enough renewable energy to match our electricity consumption, supporting clean energy production and reducing reliance on fossil fuels.