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    • Set up a direct debit
    • Pay online
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    • Pay at paypoint or post office
    • Get the mobile app
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    • Report a repair online
    • Repairs Information
    • Health & Safety
    • Guide to using storage heaters
    • Condensation, Damp and Mould
    • Building Safety Information – High Rise Schemes
    • Home Contents Insurance
  • Your Tenancy
    • Tenancy Types and Information
    • Maintaining Your Tenancy
    • Ending Your Tenancy
    • Tenant Involvement
    • Anti-Social Behaviour
  • MY ACCOUNT
    • My Account Log In
    • My Account User Guide
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    • Every Mind Matters
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    • Benefits calculator
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    • CONTACT US
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Policies & Strategies

Throughout this website  you will come across links to various policies, all of which are approved by our Board. For some of these policies we also consult with our resident  group for their ideas and feedback.

Here are some of our main policies:

ALLOCATION POLICY

Anti-Social Behaviour Policy

Complaints Policy

Damp and Mould Policy

 

  • Can you afford to rent?
  • Our Homes
  • The Society Deal
  • Applying for a home (non tenants)
  • Transfers and Mutual Exchanges
  • Our Allocations Policy
  • Set up a direct debit
  • Pay online
  • Pay by Telephone
  • Pay at paypoint or post office
  • Get the mobile app
  • Rent and Service Charges
  • Report a repair online
  • Repairs Information
  • Health & Safety
  • Guide to using storage heaters
  • Condensation, Damp and Mould
  • Building Safety Information – High Rise Schemes
  • Home Contents Insurance
  • Tenancy Types and Information
  • Maintaining Your Tenancy
  • Ending Your Tenancy
  • Tenant Involvement
  • Anti-Social Behaviour
  • My Account Log In
  • My Account User Guide
  • Support Services in Stoke on Trent
  • Every Mind Matters
  • Welcoming Spaces
  • Housing benefit advice
  • Benefits Changes
  • Benefits calculator
  • Budgeting
  • Energy Calculator
  • CONTACT US
  • Complaints
  • STAIRs
  • Governance
  • Spending
  • Housing Stock Mgt
  • Performance
  • Housing Services
  • Lists and Registers
  • Policies & Strategies
  • Data Protection
  • News
  • FIND A HOME
  • YOUR RENT
  • Your Home
  • Your Tenancy
  • Money Advice
  • Governance
  • COMPLAINTS
  • Disclaimer
  • Complaints

info@stokeontrenthousingsociety.org.uk

The Trevor Jones Office
Hammond House
Ridgway Rd
Hanley
Stoke-on-Trent
ST1 3AX

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