Social Tenants Access to Information (STAIRs)
STAIRs is a government requirement designed to improve transparency and make it easier for social housing tenants to access information about how their homes and housing services are managed.
♦ Chapter 1 – Publication of information
From 1 October 2026, private registered providers of social housing are required to proactively publish information they hold about the management of their social housing. This is known as the publication scheme.
We have brought this information together on our website to make it easier for residents to find.
♦ Chapter 2 – Requests for information
From 1 April 2027, tenants will also be able to ask us directly for information we hold relating to the management of our social housing. There are some circumstances where information may not be provided or may need to be withheld or redacted.
We are currently developing our arrangements for handling these requests and will provide more information before they are introduced.
Finding information on our website
Information covered by our STAIRs publication scheme can be found throughout our website. To make it easier to find, we have organised links to the information within this About Us section under the following headings:
- Governance, Decision Making & Spending
- Housing Stock Management
- Performance
- Housing Services, Lists & Registers
- Policies & Strategies
We will keep the information available through our publication scheme under regular review and update it where appropriate. This reflects the Government requirement for providers to regularly review and update the information they make available.
Can’t find the information you need?
If you cannot find the information you are looking for on our website, please contact us and we will help you find the relevant information.
From 1 April 2027, tenants will also be able to make a formal request for information under STAIRs. We will publish details about how to do this before these arrangements come into effect.