What is Awaab’s Law?
Awaab’s Law is a new rule for all social landlords (like councils and housing associations). It ensures that problems like damp and mould are taken seriously and addressed promptly. It is named after Awaab Ishak, a little boy who sadly died in 2020 after living in a home with serious mould problems. His story has led to stronger protections for all tenants.
What this means for you
When you tell us about damp or mould:
♦ We will investigate within 10 working days. If it is severe and poses an immediate risk we will investigate and make it safe within 24 hours.
♦ Provide a written summary of the investigation findings within 3 working days after the investigation finishes.
♦ We will act quickly and start work within 5 working days if a hazard is found.
♦ We will keep you updated.
♦ We will complete repairs in good time, with urgent cases treated as a priority.
How you can help us
♦ Report issues as soon as possible.
♦ Give access for visits and repairs.
♦ Take photos or notes if the problem changes or gets worse.
Working together
We understand the importance of feeling safe and healthy in your own home. Our aim is not just to meet the new legal requirements but to go further — by treating damp and mould as a health priority, listening carefully, and acting promptly.
If you’re still worried
If you feel your concerns haven’t been resolved, you can use our complaints process or contact the Housing Ombudsman Service. But our commitment is to put things right before it ever gets that far.
Safe homes, healthy lives
Awaab’s Law strengthens your rights, but it also reinforces our promise: to work with you to make sure your home is safe, secure, and healthy.
Need help or to report a problem?
📞 Phone:01782 968566 (option 1)
📧 Email: info@stokeontrenthousingsociety.org.uk