Consumer Standards

The Regulator of Social Housing introduced 4 new regulatory Consumer Standards for social housing providers from 1^st April 2024. These standards are set around:

*  Safety and Quality

*  Transparency, Influence and Accountability 

*  Neighbourhood and Community

*  Tenancy 

Here’s what we have been doing to ensure that we meet the standards:

–   We have reviewed our services against the standards to identify any gaps or opportunities for improvement

–   An improvement plan has been developed to capture the actions that we now need to take

–   Shared our self-assessments with our Board and we plan to monitor progress with our customers.

Our improvement plan will be completed by 31st March 2026.

Here’s a link to some further information on the Consumer Standards