Tenant Satisfaction Measures

Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing in 2023.

They help us to understand how we are performing, whether you are happy with our service and where we need to improve. They include 12 resident satisfaction measures and 10 performance measures 

Our last TSM survey was completed in Autumn 2023, when our tenants told us that:

Their overall satisfaction with the service provided by Stoke on Trent Housing Society = 89%

Stoke on Trent Housing Society treats me fairly and with respect = 89%

We plan to complete a new TSM survey in Autumn 2025.

Where our scores were low, we’re planning improvements and focusing on your comments from the survey. We’ve already started making changes and hopefully you should be able to see improvements.

Here are our Tenant Satisfaction Measures 23-24