Tenant Involvement
Our vision for tenant involvement is simple. We want to improve our communication with tenants, provide opportunity to feedback and influence our services, and we also want to ensure that we meet our regulatory and legal obligations.
There are lots of good reasons to get involved:
♦ Improve areas of our services that benefit you and your neighbours.
♦ Be the first to know about new things affecting your scheme and how you can influence them.
♦ Work with us to improve the welfare and safety of our tenants.
♦ Meet our staff and other tenants.
There are lots of ways to become involved:
This is a formal group of tenants, supported by staff, whose primary focus is to scrutinize performance and standards and to help with service reviews and communication. If you are enthusiastic and open to listening and sharing ideas this one might be for you:
♦ Meetings are held in person, 4 times per year and usually last around 2 hours
♦ Transport to and from the meetings can be provided via taxi if you need it
♦ Attendees are rewarded with a £25 shopping voucher for each meeting they attend
♦ Refreshments are provided
If you might be interested in attending one of our meetings or would simply like more information email info@stokeontrenthousingsociety.org.uk or call 01782 968566.
Our next Tenant Group meeting will be held on Thursday 31st July 2025 (time and venue to be confirmed)
Join our officers in a walkabout your scheme and help identify any issues that may be cause for concern or might help improve where you live. We’ll notify tenants when these walkabouts are due to take place. Take a look at our Scheme Walkabout Leaflet .
Here is our latest Scheme Walkabout schedule for 2025:
| DATE & TIME | MEETING POINT/RESULTS | |
| Dickson & Hammond House | 30th April @ 2.00 | D&H SWA Results |
| Ridgway Road, Caldon Quay | 20th May @ 2.00 | Ridgway Road SWA Results |
| Gardener’s Grove | 20th May @ 2.45 | Gardeners Grove SWA Results |
| Baird & Galieo Court & Darwin Drive | 28th May @ 2.00 | Baird & Galileo Court SW Results |
| Trevor Jones Court & Croft Street | 28th May @ 2.00 | Trevor Jones Court & Croft St SWA |
| Garibaldi Close & Lanehead Road | 18th June @ 2.00 | Garibaldi Close & lanehead SWA |
| Basford Court | 18th June @ 2.00 | Basford Court SWA Results |
| Northwood Court | 16th July @ 2.00 | Main Entrance Doors |
| Marne Place | 20th Aug @ 2.00 | Entrance of development |
| Weston Street | 20th Aug @ 2.00 | Entrance of development |
| Thurston Street | 20th Aug @ 2.45 | Thurston Street Sign |
| Marchwood Court | TBC | |
| Perrymount Court | TBC | |
| The Bottlekiln & Imperial Court | TBC |
These help us measure how satisfied our tenants are and the beauty is that you can complete these from the comfort of your own home. All that you need to do is look out for the surveys when we send them out to you.
Some of our surveys also provide the opportunity to be included in a free prize draw !
We aim to contact all of our tenants every year and whilst doing this provide opportunity for feedback. If we come to see you have a good chat with our officer and give them your feedback on our services and how we are performing.
Your feedback will be recorded via our You Tell Us system and will be considered for any potential improvements or changes.
This is quite a responsible role however it would be great to have a volunteer from each of our apartment schemes who is interested in building safety. With a bit of training, this person/s would help us to ensure that we are getting it right when we communicate with tenants on safety issues and feedback any ideas or issues that they might spot in their building.
Please do get in touch if you might be interested in this role.
These are one off meetings, that will be on single topic issues that directly affect you and your neighbours. We’ll let you know when and where these events are so that you can attend if you are free.
We encourage all tenants to consider how they can become an involved tenant so if you’re interested, please let us know. You can email us at info@stokeontrenthousingsociety.org.uk or call the team on 01782 968566.